GLOBAL PAY > We accept Nigerian and international credit cards using secured  Global pay gateway. you can also pay via direct online bank transfer from all zenith accounts.

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SHIPMENT >

  • Once we received the confirmation of your order, you can be sure that your order is processed quickly and delivered promptly.
  • Once your order leaves our warehouse, you will receive an e-mail alert.
  • Delivery date depends on the availability of the goods ordered by you, the selected shipping method and your shipping address.
    What you should know: During clearance sales or promotional periods, the delivery may take longer than usual.
  • The delivery time for orders placed between Monday and Friday before 12 AM (CET) is 2 working days for express deliveries.
  • Standard deliveries may take up to 4 working days.
  • When the orders are placed after 12 AM (CET) or on weekends and public holidays delivery takes one – two extra day.

Course or downloadable products

  • For downloadable products, once you have made proper payments, please log into your account to download.
  • For courses, it would take up to 30 minutes to 3 hours before you can access your course. You will receive a mail after purchase with further information.

Multiple delivery per order

Please note that your purchase may include, in some cases, several individual deliveries so that your order is delivered on different days. In these cases, you can check on the purchase confirmation page which articles are included on which delivery and when the individual deliveries are expected to be delivered.

Track your order

You can check your order status at any time under by logging into your account on joadre.com/ng. There a link allows you to track the order; you can also change their delivery address. If you are not yet registered with joadre.com/ng, do this now to get a separate account. Once your order leaves our warehouse, you will receive an e-mail alert. If you do not already have a private account with Joadre, then use the link you will find in the e-mail notification to track the mailing route of your packets.

I have not received my order.

If you have not received your order and the delivery time is exceeded, please check your inbox or spam mail because it is likely that you have received an email in which we will notify you that the order has left our warehouse. Nevertheless, we are happy to help. Please let us know about it immediately via shop@joadre.com. If you choose the shipping method “delivery to your home address”, you can check the status of your order at any time in your account. If you have not yet registered on Joadre.com, and therefore do not have an account, please use the link to see the e-mail notification to track your package. Please note that delivery during clearance sales or during promotional periods may take longer than usual.

I have not received all the items in my order.

Please check your inbox or spam to see if we have notified you by e-mail that one of the items of your order is no longer available. In this case, we will refund the cost of the article in question and the shipping cost of your order via the same payment method that you have used to make your purchase. If you have not received an e-mail, please contact our customer service – shop@joadre.com. We will reply as soon as possible.

Returns.

Concerning returns or exchanges of articles bought you need to know the following:
Items you return must be in the same condition in which you received them.
If you should wish to return the ordered items, it is imperative that they are equipped with the appropriate label.
Upon receipt of your package, we check the condition of the products and exchange them either for a different size or refund the price of the returned garments.
Please note that Joadre accepts no unstamped shipments or COD shipments and refuses to pay for the cost of shipping and/or for shipments returned.

Returns by mail

Exchange for a different size or return of your order is subject to a period of 14 days after you received the shipment. Within this period you need to contact and inform us about the intended exchange or the intended return of your order by mail.

Packaging returns

MAKE SURE THAT YOUR PACKAGE CONTAINS THE DELIVERY NOTE BELONGING TO THE ORDER Pack your items safely, if possible in the original package, and place the delivery note inside. It is important that the package contains information on whether you wish to exchange the size or if you want to return certain items. If you cannot find the delivery note, please log into your account on joadre.com and print out a new delivery or order form. If you have not yet registered on the website and have shopped as a guest, please send us your order confirmation that you received after your order by e-mail. If you do not find this confirmation email, please send us an email via shop@joadre.com with your full name.

Address for returns

Send us a mail to receive the proper return address depending on your location.

Refund

The refund will be made within 6 to 14 business days from the date on which we have received your return at our warehouse. Once we have analyzed the state of the returned item, we will send you a notification via email. Please note that the refund will be made with the same payment method that you have made your purchase. Have you paid your invoice by bank transfer? In this case, we need your IBAN code to arrange the refund. Therefore, you should upgrade your account at Joadre.com and provide it with the necessary bank information. If you are not yet registered at Joadre.com, you can provide us with the necessary data via e-mail (shop@joadre.com). Once we receive this information, we will arrange the refund. Please note that your IBAN code must belong to a financial institution in the country to which your order will be delivered. If you have received an item which is damaged or does not correspond to the items you ordered, and you want to return it by mail, please remember to enclose the shipping documents in the mail sent to our office. Once we have analyzed the state of the garments, we will refund the amount of the returned items and the costs of shipping and return costs. Please keep in mind that the shipment costs will be reimbursed only after the refund of the items returned has been completed.